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Terms & Conditions

Welcome to My Lishi, hope you love using our website. This document contains all the important information that you need to consider before making a decision.

Nature and Applicability of Terms

The following terms and conditions constitute an agreement you and My Lishi (“My Lishi,” “we,” or “us”), the operator of MyLishi.com (the “Site”), and related applications, services, and mobile applications provided by My Lishi and on which these Terms and Conditions are posted or referenced (collectively, the “Services”) in connection with your visit to the website and your use of services.

Please carefully read the following terms and conditions of the website along with the Privacy Policy before you access the website or avail the services through our portal.

The agreement applies to you if you are:

  • A patient, representatives, or affiliates, searching for doctors and hospitals through the Website.
  • A medical practitioner or health care provider (whether an individual or an organization) wishing to be listed, or already listed on the Website, including designated, authorized associates of such practitioners or institutions.
  • A user of the website.

Our agreement applies to services available through My Lishi including the following.

  • For Doctors: Listing of doctors and profiles as well as contact details are made available to the Users and visitors to the Website.
  • For other Users: Facility to create and maintain Health Accounts, search for doctors/healthcare providers by name, specialty, and geographical area, or any other criteria that may be developed and made available by My Lishi, and to make appointments both online and in-person with doctors.

The terms may change from time to time, at the sole discretion of My Lishi, and the agreement will apply to your visit and your use of the Website to avail the Services, and the information provided by you on the Website at any given point in time.

By using or otherwise accessing the services and/or by creating an account with My Lishi, you agree to the terms and conditions of this agreement, including the information practices disclosed in our privacy policy.

You must agree to and accept all of the terms and conditions of this agreement or you don’t have the right to use the services.

Also, please note that we offer the Services without warranties. When you create an account or use our Services on behalf of an individual other than yourself, you are authorized by such individual or entity to accept this Agreement on their behalf.

About the Site

Some of our Services can be viewed without registering with My Lishi. However, to benefit from all of the Services we offer, you must register and provide certain basic information about yourself, which you authorize us to use and disclose as described in our Privacy Policy.

You accept that some Content may be provided by healthcare professionals, the provision of such Content does not create a medical professional/patient relationship, and does not constitute an opinion, medical advice, or diagnosis or treatment, but is provided to assist you in choosing a doctor, dentist or other healthcare professionals, provider, hospital, or clinic. The Content herein means images, text, video, audio, suggestions, guidance, and other materials provided, made available, or otherwise found through the Services and/or Site provided in direct response to your questions.

While My Lishi makes reasonable efforts to provide you with accurate and appropriate content, we make no guarantees, representations, or warranties, whether expressed or implied, concerning professional qualifications, expertise, quality of work, price or cost information, insurance coverage, or benefits information, or any other content available through the services. In no event shall we be liable to you or anyone else for any decision made or action taken by your independence on any such content.

Book Appointment and Call Facility

My Lishi allows users to connect with doctors through two methods: a) Book facility that allows users to book an appointment b) Telephonic services that connect Users directly to the doctor’s number provided on the Website.

We ensure that Users are provided a confirmed appointment on the Book facility. However, My Lishi has no liability if the appointment is later canceled by the doctor, or the same doctor is not available for appointment, or by the user.

If the User has utilized the telephonic services, we reserve the right to share the information provided by the User with the doctor and store such information and/or conversation of the User with the doctor, per our privacy policy.

The results of any search Users perform on the Website for doctors or hospitals are not construed as an endorsement for a particular doctor/hospital. If the User decides to engage with a doctor to seek medical services, the User shall be doing so at his/her own risk.

Without unfairness to the generality of the above, My Lishi is not involved in providing any healthcare or medical advice or diagnosis and hence is not responsible for any interactions between the User and the doctor/hospital. User understands and agrees that we will not be liable for:

  • User interactions and associated issues User has with the doctor.
  • The ability or intent of the doctor(s) or the lack of it, in fulfilling their obligations.
  • Any wrong medication or low quality of treatment being given by the doctor(s), or any medical negligence on part of the doctor(s).
  • Any misconduct or inappropriate behavior by the doctor or the doctor’s staff.
  • Cancellation or no show by the doctor or rescheduling of booked appointment or any variation in the fees charged.

Users are allowed to provide feedback about their experiences with the doctor, however, the User shall ensure that the same is provided as per applicable law.

Cancellation and Refund Policy

If the doctor with whom the User has booked a paid appointment via the Website, is not able to meet the User, the User will need to write to in which case, the entire consultation amount as mentioned on the Website will be refunded to the User in the original mode of payment done by the User while booking. If in the case where the User, does not show up for the appointment booked with a doctor, without canceling the appointment, the amount will not be refunded. However, where cancellation charges have been levied, you would not be entitled to a complete refund even if you have canceled beforehand.

Users will not be entitled to any refunds in cases where the doctor is unable to meet the User at the exact time of the scheduled appointment time and the User is required to wait.

No Medical Advice Provided

The Content that you obtain or receive from My Lishi, its employees, contractors, partners, sponsors, advertisers, licensors, or otherwise through the Services, is for information, scheduling, and payment purposes only. All medically related information, including, without limitation, information shared via My Lishi Answers, social channels, emails, and text messages, and advertising comes from independent healthcare professionals and organizations and is for informational purposes only.

The content we provide is useful in your healthcare journey, but it is not intended as a substitute for, nor does it replace professional medical advice, diagnosis, or treatment. Do not disregard, avoid, or delay obtaining medical advice from a qualified healthcare provider, under any circumstance.

No Doctor-Patient Relationship

Please note that doctors, dentists, nurses, and other medical professionals use the services to share content with you, but your use of this content is not a substitute for healthcare. No licensed medical professional/patient relationship is created when you use the services or content but are only provided to help you find an appropriate and qualified healthcare provider.

My Lishi encourages Healthcare Providers to use the Services responsibly, but we have no control over, and cannot guarantee the availability of, any Healthcare Provider at any time. We will not be liable for canceled or otherwise unfulfilled appointments, or any injury or loss resulting therefrom, or related to, the use of the Site or Services whatsoever.

User Accounts

When you register on My Lishi, you are required to create an account by entering your name, email address, password, and certain other information collected by us. To create an Account, you must be of legal age to form a binding contract. If you are not of legal age to form a binding contract, you may not register to use our Services. You agree that the Account Information that you provide to us at all times, including during registration and in any information, you upload to the Site, will be true, accurate, current, and complete. You may not transfer or share your Account password with anyone or create more than one Account (except subaccounts for children of whom you are the parent or legal guardian). You are responsible for maintaining the confidentiality of your Account password and for all activities that occur under your Account. My Lishi reserves the right to take any action, as it deems necessary or reasonable, regarding the security of the Site and your Account Information. In no event and under no circumstances shall we be held liable to you for any liabilities or damages resulting from or arising out of your use of the Site, Account Information, or your release of the Account Information to a third party.


You may deactivate your Account and end your registration at any time, for any reason by sending an email to us. My Lishi may suspend or terminate your use of the Site, your Account, and/or registration with or without notice and to exercise any other remedy available under law, in cases where.

  • The user breaches any terms and conditions of the Agreement.
  • A third-party reports violation as a result of your use of the Services.
  • We are unable to verify or authenticate any information provided by the user.

Right to Modify

My Lishi has the sole discretion to change, add, or delete portions of these Terms and Conditions at any time. Continued use of the Site and/or Services following notice of any such changes will indicate your acknowledgment.